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On December 24, 2024, Malaysia issued P.U. (A) 449/2024, enacting the Consumer Protection (Electronic Trade Transaction) Regulations 2024, which took effect on December 25, 2024.
According to the Regulation, all online marketplace suppliers are required to disclose specific information on the online marketplace. They must not provide any information they know or reasonably believe to be false or misleading. Such information must be disclosed in the national language, and additional languages may also be used.
Table 1: Information Required from Online Marketplace Suppliers
| No. | Information |
|---|---|
| 1 | Name of the online marketplace supplier or company |
| 2 | Website address of the online marketplace, if applicable |
| 3 | Email address and telephone number of the online marketplace supplier |
| 4 | Address where the goods or services are supplied or advertised through the online marketplace |
| 5 | Description of the main characteristics of the goods or services |
| 6 | Full price of goods or services, including transportation costs, taxes, and any other costs |
| 7 | Method of payment |
| 8 | Terms and conditions of the sale and purchase of the goods or services |
| 9 | Estimated delivery time for goods or supply of services to the purchaser |
| 10 | Certificate confirming that the goods or services meet safety and health standards set by the relevant authority, if applicable |
Additionally, the Regulation outlines requirements related to costs, additional services, duties of online marketplace operators, and record maintenance. For further details, please refer to the full text.
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